The Process & Timelines

The duration of the solar installation process can vary depending on several factors, including location, permitting requirements, and any additional work needed.

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You will have access to your own Customer Portal to conveniently track their project status and access important documentation.

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You will receive timely updates from Better Earth via texts and emails, informing you about project progress. Updates will include key milestones like documentation submission, scheduling installations, inspections, and activation calls. Effective communication is vital for a smooth and transparent solar installation experience.

In addition to receiving text and email updates, you can also contact us. Our dedicated support team is always ready to assist you with any questions or concerns you may have. We take pride in offering prompt and helpful assistance to ensure a smooth customer experience.

Here's an overview of the typical timeline for a solar installation with Better Earth:

Stage-by-Stage

Overall the entire process can take anywhere from 60 - 120 Days from start to finish, depending on where you live and what equipment is getting installed.

1. Sale > Site Survey: 1-3 Days

   • After signing the required project documents, you will schedule a site survey, which takes between 30-60 minutes and are available each week Monday - Friday.
   • Our surveyor will visit your home to take pictures and assess your roof's quality. We capture images of the exterior, electrical panel, utility meters, and any other electrical equipment that may affect your solar system design.

2. Site Survey > Design Complete: 2-4 Days

   • After completing the site survey, the design team will review all the data and work on the final design for the project. This design process typically takes up to 4 days.
   • During the design stage, Better Earth will assess if any additional work is required for your project, such as a reroof (if the existing roof is in poor condition) or necessary electrical upgrades. These assessments are crucial to ensure the effective and safe functioning of your solar system.

3. Design Complete > Permit Submission: < 7 Days

   • After finalizing the design, we will share it with you and your sales rep for review. Once you approve, Better Earth will apply for a building permit. Permits are usually submitted within 1 week of project approval and often much sooner if submissions can be done online.